Privacy Policy

Purpose of the Privacy Policy

We at 9MIND7 - Medical Arena, part of the BOLDINT S.A. group, are committed to respecting and protecting your privacy rights, and we created this Privacy Policy to give you (the user) notice of how your private information will (and will not) be used by us in connection with our website (together with its subdomains, content and services) as well as through our Apps, and on-demand support platform, tools and services offered. In simplified form (greater detail is below), our policy can be summarized as follows:

  1. We may collect some information on you, but you control how much you share about yourself.
  2. We do not collect information from children under 16 years of age.
  3. We will not sell or rent your personal information in connection with the products or services you are seeking.
  4. If we use a third party to assist us, they will be bound to protect your information.
  5. We may aggregate information and use such information for our business purposes.
  6. In certain legal situations, we may be compelled to disclose your personal information, but we will let you know if that occurs.
  7. We self-certify compliance with the EU-GDPR.

By participating or accessing this website and our apps in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy as well as in the Terms of Service, and you hereby consent that we may collect, use, and share your information in the following ways.

Medical Arena complies with the EU-GDPR. Please see Sections 5 and 6 below for more information.

This Privacy Policy may be updated from time to time, but the changes will not apply retroactively. We will notify you of any material changes by posting the new Privacy Policy on the Site. You are advised to consult this policy regularly for any changes.

1. What Information Do We Collect and How Do We Collect It?

Information collected is often defined as being either anonymous or personally identifiable. Anonymous Information refers to information that cannot be tied back to a specific individual. For instance, we may know that thousands of people have visited this Privacy Policy, but we do not necessarily know their names, their address, or their date of birth. What we collect from visits such as this constitutes anonymous information. Personally Identifiable Information refers to information that tells us specifically who you are, such as your name and email address. At various times, you could be asked to provide Personally Identifiable Information such as your name and email address.

Anonymous Information

As is true of most apps and web sites, we gather certain information (such as mobile provider, operating system, etc.) automatically and store it in log files. We use this information, which does not identify individual users, to analyze trends, to administer the website and Apps, to track users movements around the service and to gather demographic information about our user base as a whole. We may link some of this automatically-collected data to certain Personally Identifiable Information.

Personally Identifiable Information

When you register with us via our website or through an App, we may ask you for some Personally Identifiable Information, such as your first and last name and email address. You may review and update this Personally Identifiable Information in your profile by logging in and editing such information or sending a request to our Support. We will not rent or sell your Personally Identifiable Information to third parties.

If you send a Do Not Track request through your web browser, we do not currently respond or take any action with respect to web browser do not track signals and will still collect and use your browsing data to improve security, to provide our website and to generate reporting statistics, and we will track other web sites that you may have visited. We may allow third parties, such as ad servers, to collect personally identifiable information about your online activities over time and across different websites when you use our website.

No Information Collected from Children.

We will never knowingly collect any personal information from children under the age of 16. If we obtain actual knowledge that we have collected personal information from a child under the age of 16, that information will be immediately removed from any access. Because we do not collect such information, we have no such information to use or to disclose to third parties.

2. How Do We Use Individual Information?

General Use

We use personal information in connection with the website and Apps and may contact you regarding account activities, new versions and product offerings, or other communications relevant to the service. Your personal information may be used: to improve our services to you; to improve our customer service; to personalize your user experience; to be transferred to our subsidiaries and affiliated companies for processing and storing such information; or to help us run surveys or other features.

If you contact us by email or by filling-out a registration form, we may keep a record of your contact information and correspondence, and may use your email address, and any information that you provide to us in your message, to respond to you. In addition, we may use the personal information described above to send you information regarding the service. If you decide at any time that you no longer wish to receive such information or communications from us, email us at and request to be removed from our list. The circumstances under which we may share such information with third parties are described in part (4) below.

3. How Do We Store Your Personal Information?

Storage of Individual Information

We operate or lease secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information. Notwithstanding such measures, we cannot guarantee that our security measures will prevent our computers from being illegally accessed, and the individual information on them stolen or altered.

Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser.

Third Party Hosting, Service and Storage

We may contract with a variety of third party suppliers, providers, and vendors from time to time, to provide for our hosting, authentication, serving, storage and telecommunication needs, etc., including without limitation storage of our users personally identifiable information. We shall not be responsible nor liable for, and hereby disclaim, all responsibility and liability for culpable (including without limitation negligent) acts or omissions by our third party suppliers or vendors, except as described in section 6 below in the case of potential liability for onward transfers of data.

Data Retention

The length of time during which data is stored varies according to the purpose for which the information is processed.
The user's account personally identifiable data is stored only for the period of time necessary to enable the user access to the platform including all associated applications and services. All other personally identifiable data is maintained only for the period of time necessary to interact with registered services. In accordance to the legal requirements that require data to be retained for a minimum period of time. As long as there is no specific legal requirement, the data will be stored and kept only for the minimum period necessary for the purposes that led to its collection or subsequent processing or, for the period of time authorized by the CNPD, at the end of which if no longer necessary they will be eliminated.

4. Do We Disseminate Any Personal Information?

Service Providers

We may use third parties to help operate our website and Apps, authenticate users and deliver products and services, and may share limited Personally Identifiable Information with our service providers, vendors, suppliers, advertisers and other third parties that provide products or services for or through the website (such as website or database hosting companies, authentication providers, address list hosting companies, e-mail service providers, analytics companies, distribution companies and other similar service providers that use such information on our behalf).


When you visit the Site or use the Service, we use session “cookies” – a piece of information stored on your device – to allow the Site or Service to uniquely identify your browser while you are logged in and to enable Medical Arena to process your online transactions. Session cookies also help us confirm your identity and are required in order to use the Service. Medical Arena uses persistent cookies that only Medical Arena can read and use, to identify you as a Medical Arena customer and make it easier for you to log in to the Service.
Users who disable their web browsers’ ability to accept cookies will be able to browse our Site and Apps, but will not be able to access or take full advantage of the Service.

Aggregate Statistics

We may disclose aggregate statistics regarding user behavior as a measure of interest in, and use of, our website, our Apps and e-mails to third parties in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user.

Complying with Legal Process

We take reasonable steps to ensure the privacy of data uploaded. We reserve the right to use or disclose your Personally Identifiable Information and other information in response to subpoenas, court orders, warrants, or legal process, or to otherwise establish or exercise our legal rights or defend against legal claims or in the event you violate or breach an agreement with us. We may use and disclose your Personally Identifiable Information if we believe you will harm the property or rights of us or others.

Business Transitions

In the event we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets as well as in the event of a bankruptcy, assignment for benefit of creditors or receivership, your Personally Identifiable Information may be disclosed and will likely be among the assets transferred. You may be notified thereafter for 30 days of any such change in ownership or control of your personal information. We further reserve the right to disclose or transfer your personal information to companies who are affiliated, have invested or are considering an investment or business arrangement with us in our sole discretion.

Opt Out

You may choose not to receive future promotional or activity-related emails from us by sending an email to us at: Our unsubscribe process impacts only the future delivery of electronic mailings disseminated by us. Of course, you may still receive certain administrative emails from us as it relates to changes in our Terms of Service, Privacy Policy or your account.


We offer individuals the right to access and ability to correct or delete, if necessary, their personal information which we collect and process. If you have any questions or complaints, or wish to exercise your rights, please contact us at:

To the extent that you provide us with Personally Identifiable Information, our goal is to maintain accurate information, so if you wish to delete or correct any inaccuracy in your Personally Identifiable Information, you may submit a request by email to Please include adequate details for your request.

The use of technology on the Internet, including cookies and web beacons, is rapidly developing. As a result, we strongly encourage individuals to revisit this policy for any updates regarding its use of new technology.


We may use your Personally Identifiable Information for any marketing and survey purpose on our behalf and our affiliates, parent and subsidiaries to send information to you about the services that may be of interest to you.

Data Summary

We may sell or transfer non-individualized information, such as summary or aggregated anonymous information, about all persons or sub-groups of persons.

5. Do You Comply with The EU-GDPR?

We comply with the EU-GDPR regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. We have certified that we adhere to the principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. If there is any conflict between the policies in this privacy policy and the EU-GDPR, the EU-GDPR principles shall govern.

6. Do You Have an Independent Recourse Mechanism?

In compliance with the EU-GDPR principles, we are committed to resolving complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact us at:

Further inquiries can be done at CNPD.

7. If I have Questions Concerning This Privacy Policy?

If you have any questions or concerns about this Privacy Policy, please contact us at

Updated on 2018-11-22